Valid from 25 January 2023
LUXINI® Crystals (Sini Jurva Design, VAT FI27798825, Tilhenpolku 6, 37630 Valkeakoski, info@luxinicrystals.com) sells products to companies and individuals of legal age worldwide. The prices of the products include the value added tax in Finland. We reserve the right to change prices and delivery costs.
Ordering
Products are ordered through the online store. All customer information is treated confidentially. The contact information requested in connection with the order will not be used for anything other than the delivery of the order or the clarification of ambiguities arising in it, unless specifically stated otherwise. When ordering from the online store, you are required to have familiarized yourself with and agreed to the delivery conditions valid at any given time.
Payment and payment methods
The order is paid via the Paytrail or PayPal service with a payment card.
Order and payment confirmation
After a successful order, an order confirmation will be sent to your email. Sending confirmation messages requires providing an email address when ordering.
Delivery methods and costs
We deliver orders by mail to a mailbox.
Delivery costs are:
Letter delivery with a tracking code to a mailbox (Finland): €5.90
Collection from a Posti parcel machine or a Posti office (Finland): €6.90
Free delivery to Finland for orders over €100.
Delivery abroad from €6.90.
Delivery time
We ship the products within two business days. Order delivery time is 3–5 business days to Finland. We are not responsible for delays caused by force majeure or indirect harm caused by delays.
Right of cancellation and return conditions
According to the Consumer Protection Act, you have the right to cancel your order within 14 days of receiving the order.
In the cancellation notice, you must include your name, address, bank account number, order date, ordered products and send it by email to info@luxinicrystals.com. The product must be returned by post within 14 days of the cancellation notice in its original condition and in its original packaging. Return costs are the responsibility of the customer.
Attach a copy of the cancellation notice to the product return. If the products have been used, we reserve the right to invoice for the reduction in value. We will refund within 14 days of receipt of the cancellation notice, if the product has been returned to the return address or it has been proven that it has been delivered to post office within the 14 days .
Return address:
LUXINI® Crystals / Sini Jurva
Tilhenpolku 6
37630 Valkeakoski
FINLAND
The right of cancellation does not apply to a product manufactured, modified or ordered at the customer's request.
Unclaimed package
Non-redemption is not the same as refund or cancellation. We charge a fee of 30 euros for an unclaimed package for which a separate cancellation notice has not been made.
Problematic situations
If the product is lost or damaged during transport or otherwise does not correspond to your order, you must report the error in writing within 14 days at the latest to the address mentioned in the Right of cancellation and return conditions section.
If the shipment is damaged, the product must be immediately complained to shipping provider.
LUXINI® Crystals (Sini Jurva Design, VAT FI27798825, Tilhenpolku 6, 37630 Valkeakoski, info@luxinicrystals.com) sells products to companies and individuals of legal age worldwide. The prices of the products include the value added tax in Finland. We reserve the right to change prices and delivery costs.
Ordering
Products are ordered through the online store. All customer information is treated confidentially. The contact information requested in connection with the order will not be used for anything other than the delivery of the order or the clarification of ambiguities arising in it, unless specifically stated otherwise. When ordering from the online store, you are required to have familiarized yourself with and agreed to the delivery conditions valid at any given time.
Payment and payment methods
The order is paid via the Paytrail or PayPal service with a payment card.
Order and payment confirmation
After a successful order, an order confirmation will be sent to your email. Sending confirmation messages requires providing an email address when ordering.
Delivery methods and costs
We deliver orders by mail to a mailbox.
Delivery costs are:
Letter delivery with a tracking code to a mailbox (Finland): €5.90
Collection from a Posti parcel machine or a Posti office (Finland): €6.90
Free delivery to Finland for orders over €100.
Delivery abroad from €6.90.
Delivery time
We ship the products within two business days. Order delivery time is 3–5 business days to Finland. We are not responsible for delays caused by force majeure or indirect harm caused by delays.
Right of cancellation and return conditions
According to the Consumer Protection Act, you have the right to cancel your order within 14 days of receiving the order.
In the cancellation notice, you must include your name, address, bank account number, order date, ordered products and send it by email to info@luxinicrystals.com. The product must be returned by post within 14 days of the cancellation notice in its original condition and in its original packaging. Return costs are the responsibility of the customer.
Attach a copy of the cancellation notice to the product return. If the products have been used, we reserve the right to invoice for the reduction in value. We will refund within 14 days of receipt of the cancellation notice, if the product has been returned to the return address or it has been proven that it has been delivered to post office within the 14 days .
Return address:
LUXINI® Crystals / Sini Jurva
Tilhenpolku 6
37630 Valkeakoski
FINLAND
The right of cancellation does not apply to a product manufactured, modified or ordered at the customer's request.
Unclaimed package
Non-redemption is not the same as refund or cancellation. We charge a fee of 30 euros for an unclaimed package for which a separate cancellation notice has not been made.
Problematic situations
If the product is lost or damaged during transport or otherwise does not correspond to your order, you must report the error in writing within 14 days at the latest to the address mentioned in the Right of cancellation and return conditions section.
If the shipment is damaged, the product must be immediately complained to shipping provider.
